Supporting, managing and engaging with our customers – across our national property portfolio – is where people really experience our unique selling point.
We’re committed to delivering a responsive, fast and effective intensive management service. We take great care to provide an appropriate level of interaction with our tenants and we’re fully tuned into their individual and specific needs.
We visit every tenant at least every two weeks. Through our experience and from consultations with our partners we find this is the optimum level to assure happy, safe and supported tenants.
We help our tenants to enter into their tenancy, guide them through the Housing Benefit and welfare systems and ensure they are aware of their rights under their tenancy agreements.
We successfully collaborate with other agencies (statutory and voluntary) on our tenant’s behalf to make their lives as independent as possible.