Inclusion Housing

Inclusion Housing News

  • 26 June, 2018

Leaders in Diversity

Leaders in Diversity Award Stage 3

Inclusion are delighted to announce the achievement of Investors in Diversity standard at Stage Three.

As part of the process the National Centre of Diversity noted the commitment from people at all levels of the organisation.  The accreditation will run for 2 years and Inclusion will continue its continuous improvement approach to diversity within the business.

Special thanks and well done to all staff at Inclusion on this achievement!

  • 19 September, 2017

Enacting change through investment


Pilar Lara Cruz trains people to improve their chances of maintaining a tenancy, she confirms that the key to any successful tenancy begins with the tenant being able to stick to the terms that the tenancy agreement sets out. But for many vulnerable individuals, this is much easier said than done.

Homelessness charity Crisis set out to help those individuals to maintain their tenancies by launching the Renting Ready programme.

Renting Ready is a tenancy training course designed for homeless people, those at risk of homelessness, and those with limited experience of independent living. Its aim is to upskill vulnerable people to help them sustain their tenancies and live independently.

Making a social impact through funding

The course teaches individuals how to find a rented home and provides comprehensive learning around vital tenancy management skills. It covers areas such as housing options, rights and responsibilities, living on a limited budget, looking after a property and managing relationships with landlords and housemates.

“The whole ethos of the course is to prevent instances of homelessness,” says Pilar Lara Cruz, housing trainer at Crisis.

The course is helping individuals overcome some of the major barriers when trying to access accommodation, especially within the private sector. Ms Lara Cruz says that the Renting Ready programme provides a safeguard for those landlords so that they can be confident in the tenant’s ability to maintain their tenancy.

“For some landlords it could prove to be a selling point,” she adds.

Renting Ready has been delivered across Crisis’ Skylight centres for three years to more than 1,000 people, but more recently the charity has had the opportunity to expand the programme to a variety of organisations, including housing associations and local authorities.

“All participants said their confidence in managing a tenancy had improved.”

Ms Lara Cruz has been leading the development of this specialised Renting Ready programme across the country over the past 12 months, which is now funded by Civitas Social Housing.

Much of the first year has been spent developing the programme, Ms Lara Cruz says, but she has had the opportunity to start rolling out the course to vulnerable people in need.

The feedback from the training has been overwhelmingly positive, she says.

“Through feedback forms, all the participants said their confidence in managing a tenancy had improved through the course.”

But completion of the course is not the end of the process. Crisis continues to monitor the progress of individuals three months and six months after the course is completed.

For a Renting Ready course she delivered in January 2017, the results have been particularly impressive, Ms Lara Cruz explains.

“About half of the participants have moved from temporary housing on to settled accommodation and they’ve been able to maintain that tenancy so far,” she says.

Inclusion Housing service delivery focus 

To meet this need, Inclusion Housing, which operates nationally, is investing heavily to increase its portfolio of homes. Within the past few years, the organisation has grown to 1,300 properties and aims to grow further, says Mr Brown.

Inclusion Housing operates a business model that focuses on the delivery and management of housing. Its residents often need permanent support and cannot work themselves. Any government benefits they receive are often exempt from reductions experienced elsewhere.

As a result, Inclusion receives a steady, reliable rental and service charge income in return for providing its dedicated, specialist services in support of tenants.

Although it manages the properties, it doesn’t directly provide care services – these are instead delivered through a trusted network of care partners.

This freedom allows the landlord to focus on its key aim of raising the standards of service delivery for tenants across the sector, Mr Brown says.

Inclusion Housing’s singular focus has enabled it to build a strong reputation as an effective supported housing service provider since its creation in 2007. Mr Brown says it is this reputation that first attracted Civitas Social Housing to reach out to the business.

“We met and discovered that our aspirations were the same — getting the right type of growth and achieving very positive outcomes for individuals who need independent living and a better service,” he says.

In June 2017, Civitas Social Housing completed the £22m purchase of a portfolio of regulated social housing, comprising the freehold interest in 16 homes, with 173 tenancies. These properties are located across eight local authority areas, and are now leased to Inclusion to manage over a 22-year period.

“We’re providing accommodation for people with learning disabilities, physical disabilities and autism, some of them with quite complex needs.”

The homes were already tenanted before they were leased to Inclusion, but this arrangement saw the properties moved into the housing association sector for the first time.

This was a draw for the landlord because by bringing the homes into the sector, there was an opportunity to raise standards higher than they had been previously.

“We’re providing accommodation for people with learning disabilities, physical disabilities and autism, some of them with quite complex needs,” Mr Brown explains. “What we’re making sure is that property and management services remain of a very high standard.”

With occupancy levels already high and a care provider on board, taking over the management of the properties has been “relatively straightforward”, he says.

A strong working relationship with the care teams has also helped enable a smooth transition.

“We do work very closely on a local level with the care teams on the ground, so the managers and staff are on site and collaborate to ensure efficient and effective partnership working. We visit all our accommodation at least on a monthly basis to make sure standards are being maintained, but with our local people out there, we are able to respond as and when required,” he says.

Mr Brown hopes this partnership with Civitas Social Housing is just the first of many. What it has been able to achieve with this arrangement aligns closely with the organisation’s aspirations to increase stock numbers through acquisition and development.

“Through partnering with Civitas, there’s more investment going into the sector which allows for more accommodation, provides for higher standards and, more importantly, is meeting the needs and aspirations of residents.”

Inclusion Housing


  • 31 July, 2017

Investors in Diversity


Conditional achievement of the Investors in Diversity standard at Stage Two

Inclusion are delighted to have conditionally achieved the Investors in Diversity standard at Stage Two.  The organisation is committed to rolling out an action plan agreed with the National Centre of Diversity and are now on the path to the next goal of Leaders in Diversity accreditation.

The organisation’s commitment to achieving excellence in diversity is aligned to its core values:

  • 12 June, 2017

Inclusion International Excellence Award

Inclusion Housing is celebrating after being awarded a Corporate Social Responsibility Excellence Award in the 2017, at an exclusive awards ceremony at the House of Commons, London attended by business leaders from across the globe.

Inclusion Housing, based in York, is a Social Enterprise working across England and Wales in partnership with an array of funders, carers and developers to provide specialised supported housing. They have a variety of supported living schemes designed to meet a range of housing needs for adults with learning disabilities, mental ill-health, acquired brain injuries, physical & sensory disabilities and Extra Care, including a specialist dementia scheme.

Neil Brown, Chief Executive, who received the award said “ We set ourselves high standards and I am delighted that this has been recognised through an International awards for Corporate Social Responsibility.  We try to do the right thing; this award for excellence reflects our effort and ability to turn ideas into reality to make a real difference in communities.”

The International CSR Excellence Awards are presented to companies that have a heart: caring companies that use their privileged position to help their colleagues, communities, customers, the environment and the less fortunate.

  • 8 May, 2017


DUBROVNIK: Inclusion Housing is celebrating after being named The Business of the Year Award (T/O €0-25m) winner in the 2016/17 European Business Awards, sponsored by RSM, at an exclusive awards ceremony in Dubrovnik attended by prominent businesses leaders and European Ambassadors.

Inclusion Housing, based in York, is a Social Enterprise working across England and Wales in partnership with an array of funders, carers and developers to provide specialised supported housing. They have a variety of supported living schemes designed to meet a range of housing needs for adults with learning disabilities, mental ill-health, acquired brain injuries, physical & sensory disabilities and Extra Care, including a specialist dementia scheme.

EBA 1 2016-17

Neil Brown, Chief Executive, who received the award said “I’m delighted and very proud that Inclusion is the Best Small business in Europe. We are a great business doing great things; thanks to the judges for recognising this.”

The European Business Awards is widely recognised as the showcase for Europe’s most dynamic companies. Inclusion achieved success after a year-long journey in Europe’s biggest and most prestigious business competition, which this year engaged with over 33,000 businesses from 34 countries and generated almost 250,000 votes from across the globe in its public vote.

Business VIPs presented trophies to the 11 category winners of the competition
Adrian Tripp, CEO of the European Business Awards said: “These companies are Europe’s best. They demonstrate innovation, ethics and financial success and are brilliant examples of the growth potential for European business in a competitive global marketplace. Together they are creating a better future for us all.”

Jean Stephens, CEO of RSM International, the sixth largest global network of independent audit, tax and consulting firms, and long-term sponsors of the awards, said: “At RSM, we believe it is important to champion business excellence as successful and thriving companies are an integral force in driving growth and stimulating economies. The Ruban D’Honneur recipients and overall category winners have demonstrated extraordinary entrepreneurialism, innovation, leadership and business acumen. All those involved are a credit to their country and we wish them every success for the future.”

EBA 2 2016-17


The RSM Entrepreneur of the Year Award – Vicente Berbegal Pérez, Actui – Spain

The Award for Environmental and Corporate Sustainability – VAUDE Sport GmbH & Co. KG – Germany

The Business of the Year Award (T/O €0-25m) – Inclusion Housing – United Kingdom

The Business of the Year Award (T/O €26-150m) – True Potential LLP – United Kingdom

The Business of the Year Award (T/O €150m+) hosted by Sysdoc – AB Vassilopoulos – Greece

The ELITE Award for Growth Strategy of the Year – MARINE INSTRUMENTS S.A. – Spain

The Award for Customer Focus – Leroy Merlin España SLU – Spain

The Employer of the Year Award – Chas Visual Management AB – Sweden

The Import/Export Award – Alion Vegetables & Fruit Co Ltd – Cyprus

The Award for Innovation – Tangle Teezer – United Kingdom

The Chairman’s Selection Award – RINGANA – Austria

European Public Champion – The Insiders – Belgium

Lifetime Achievement Award – Vjekoslav Majetic, – DOK-ING d.o.o – Croatia

The 11 category winners went through a process of written submissions, video entry judging and face-to-face interviews, and were shortlisted as one of 636 National Champions and 110 Ruban d’Honneur recipients before reaching the final.

All EU member markets were represented in the competition plus Iceland, Turkey, Norway, Switzerland, Serbia and the Former Yugoslav Republic of Macedonia.

For further information about the European Business Awards and RSM please go to or and follow us on twitter at @rsmEBA

  • 31 March, 2017


York-based Inclusion Housing Community Interest Company (“Inclusion”), a fast-growing social enterprise business, has received £455,000 funding from Santander Corporate & Commercial to purchase new headquarters.

The new, larger office on Heworth Green, York, has enough capacity to allow the firm to grow threefold, and forms part of Inclusion’s wider plans to increase staff by 5% each year as a direct response to the increase in schemes under its management across the UK.

Established in 2007, Inclusion works with commercial landlords and investors to build and manage high-quality, socially responsible care accommodation for vulnerable individuals with physical and mental disabilities.

Inclusion’s team includes a number of experienced professionals from the property, supported housing and finance professions who work closely with commissioners, care bodies and developers to offer those in need bespoke accommodation. The company’s portfolio includes wholly owned, short-term and long-term leased housing units across the UK. The funding from Santander Corporate & Commercial has enabled the company to move out of rented shared offices and to plan more effectively for future growth.

Neil Brown, CEO, Inclusion Housing Community Interest Company, said: “The funding from Santander has been central to our aspirations. We have a growing portfolio and an increasing number of staff managing the business and it was vital that we relocated to accommodate this growth. With our business rapidly expanding, our new offices will provide a base large enough to support a team connected with nationwide partners.”

Andrew Russell, Relationship Director, Santander Corporate & Commercial, said: “We are delighted to be able to support Neil and the team at Inclusion with their new office move. The firm seeks to provide much needed support to highly worthwhile target market and we welcome the change to support them in this endeavour.”

  • 28 October, 2016

New website launched

We’re really excited to reveal our new website. We’ve worked with a variety of experts to ensure that the site is user-friendly, easy to navigate, read and understand.

We’ve written the website in a way that our multiple audiences will clearly understand. We’ve used images of real people and real properties so that our visitors can be sure that we’re delivering on our promise to be authentic, transparent and open with our business.

We hope you like it. If you’ve got any suggestions or input please don’t hesitate to speak to us.

  • 19 October, 2016

We are the champions!

We’re excited and delighted to have been named as a National Champion for the United Kingdom in The European Business Awards, sponsored by RSM; Europe’s largest business competition set up to celebrate business excellence and best practice in the European business community.

The Awards, now in its 10th year, is supported by business leaders, academics and political representatives from across Europe, and this year engaged with over 33,000 businesses from 34 countries.

Inclusion Housing has been chosen after the first phase of judging by an independent panel.

We were evaluated on the core EBA values of innovation, ethics and success and we’ll now progress to the second stage of the competition, which includes a video and a public vote.

The European Business Awards is widely recognised as the showcase for Europe’s most dynamic companies and we are proud to be recognised at this level.

In the words of Adrian Tripp, CEO of the European Business Awards:
“Congratulations to Inclusion Housing who have been selected to represent their country as National Champions. They are central to the success of Europe’s strong business community, and have shown the core principles we look for of innovation, ethics and success.”

The next round requires the National Champions to make a presentation video, telling their unique story and explaining their business success.

The Awards’ independent judges will award the best of this group the ‘Ruban d’Honneur’ status and the selected companies will then go on to the Gala Final in 2017.

Separately, in a two stage public vote, the videos will be hosted on the European Business Awards website, and the company who receives the most votes in their country will become the ‘National Public Champion’.

Last year over 227,000 votes were cast as companies were supported globally by their clients, staff and peers, as well as the general public.

We’ll keep you updated on our progress through the competition.

  • 1 August, 2016

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